Apauling service from Old Mutual

I am so livid at the fact that I have been paying for two funeral policies on a religious basis, and lately found out from a consultant at old mutual branch that my account has been double debited and that also money has been in a suspense account, lately I checked my account only to discover that my account was double debited again on the 29 June and 01 July, when you skip a payment they are quick to act and freeze or close the account I went to get a refund on the monies I the suspense account but I need to wait nearly two weeks for feedback I want the COO Zureida Ebrahim the former CEO of MMI holdings to report back on what they intend to do, even on my old mutual app it only shows my one policy, even so my rewards on the app has been at the same level for the past 3months, what is happening and what is going on, unless I get feed back as soon as possible I will upload on Facebook and every media profile, I want feedback in 24hrs.