Anyone Home at Old Mutual Claims?

The WORST client experience an Independent Financial Advisor can recommend to a client, is Old Mutual. I have a client who passed away in October 2024. His death claim forms were submitted in 2024. It is now June 2025 and the ODD/ Entities department at Old Mutual life claims has taken more than 2 months to FICA the beneficiary trust with all requirements being submitted. When you call in and ask for a manager, you are told that they will call you on the same day, NEVER happens. When you are told that the claim is escalated for feedback, NOTHING happens. I have had claims consultants escalate this claim probably more than 10 times with absolutely no result following. I have spoken with Zandile, Mogammad, and a couple of other consultants at Life Claims. Hours of time on the phone WASTED!