ANOTHER OLD MUTUAL FRUSTRATION

Today I decided to do a follow up of my late mother's one plan policy with old mutual which I had claimed from in December 2019. And had not paid until I decided to do a follow up again this year trying to put my mother's matters to rest. In March 2025 a consultant in Bloemfontein made me aware that a letter of excutorship was needed. In October 2025 I submitted the letter and unfortunately it was made clear to me that the amount to be paid out can be devulged to me. Last week I Learnt from the lawyers I appointed that the old mutual paid out. To my surprise, the amount on the bank statement they sent me was not what was noted on the printout document I have from 2019 when I did the initial claim. I tried seeking clarification from the claims call center today but your phone keeps going dead in my ear. I am yet again disappointed in Old mutual. 1stly for the lack of communication and secondly for lacking transparency in how they treat clients. For me it has been a frustrating 5 years 11 months trying to get what is due to my late mother as she worked very hard for her money.