JG
Juane-Mari Grobler
1 reviews | Active since Jan 2025
06 Mar 2025, 11:05
Another old mutual claim problem
The service is pathetic at old mutual... Every time i do a claim everything goes smoothly until it comes to obtaining the tax directive then there is always a system error by old mutual an no one give you the right answer everyone has a different story you can phone them 4 times a day and each time you hear a different story... Today's story is the was a problem again and since monday no one has app**** for the tax directive... Guys old mutual has a big problem when it comes to customer service and paying our money really.. Always have excuses.. Second time this year having problems with them..
Helpful (0)
Replies (8)0
Replies (8)
Old Mutual's replyOfficial
06 Mar 2025, 11:24Good day Juane-Mari,
We have received your review and sincerely apologise for the distressing experience you have described. It is deeply concerning to hear about the challenges you have faced during your claim process.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and resolution.
Kind regards,
Old Mutual Complaints Management
We have received your review and sincerely apologise for the distressing experience you have described. It is deeply concerning to hear about the challenges you have faced during your claim process.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and resolution.
Kind regards,
Old Mutual Complaints Management
Best regards,
Old Mutual's reply06 Mar 2025, 11:24
Official
Good day Juane-Mari,
We have received your review and sincerely apologise for the distressing experience you have described. It is deeply concerning to hear about the challenges you have faced during your claim process.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and resolution.
Kind regards,
Old Mutual Complaints Management
We have received your review and sincerely apologise for the distressing experience you have described. It is deeply concerning to hear about the challenges you have faced during your claim process.
Please be assured that we take your concerns very seriously. We are committed to investigating this matter thoroughly and addressing the delays and miscommunication you have experienced.
We understand the importance of finalising this claim as quickly as possible, and we will do everything possible to provide clarity and resolution.
Kind regards,
Old Mutual Complaints Management
Best regards,
JG
Juane-Mari Grobler's updateReviewer Update
07 Mar 2025, 16:06Always the same reply and never see anything done....
Fast to reply to an public complain but that is all...
The first time I tried to understand but now it happens again always when the dis investment is done there a problem to obtain a tax directive from your side everything the system is down when it comes to obtaining the tax directive or there is some other problem from your side.
Fast to reply to an public complain but that is all...
The first time I tried to understand but now it happens again always when the dis investment is done there a problem to obtain a tax directive from your side everything the system is down when it comes to obtaining the tax directive or there is some other problem from your side.
JG
Juane-Mari Grobler's update07 Mar 2025, 16:06
Reviewer Update
Always the same reply and never see anything done....
Fast to reply to an public complain but that is all...
The first time I tried to understand but now it happens again always when the dis investment is done there a problem to obtain a tax directive from your side everything the system is down when it comes to obtaining the tax directive or there is some other problem from your side.
Fast to reply to an public complain but that is all...
The first time I tried to understand but now it happens again always when the dis investment is done there a problem to obtain a tax directive from your side everything the system is down when it comes to obtaining the tax directive or there is some other problem from your side.
Old Mutual's replyOfficial
07 Mar 2025, 16:12We can assure you that we are following up regarding this matter to ensure that you are assisted. Our sincerest apologies again for the inconvenience.
Best regards,
Old Mutual's reply07 Mar 2025, 16:12
Official
We can assure you that we are following up regarding this matter to ensure that you are assisted. Our sincerest apologies again for the inconvenience.
Best regards,
JG
Juane-Mari Grobler's updateReviewer Update
10 Mar 2025, 08:47And there it is again phoned this morning nothing has been done they are only escalating the matter nowbto management... What a **** show really guys its the srcind time this has happend to me... Please think twice before every m9ving your money to old mutual its a problem gettung your own money its really bad service really
JG
Juane-Mari Grobler's update10 Mar 2025, 08:47
Reviewer Update
And there it is again phoned this morning nothing has been done they are only escalating the matter nowbto management... What a **** show really guys its the srcind time this has happend to me... Please think twice before every m9ving your money to old mutual its a problem gettung your own money its really bad service really
Old Mutual's replyOfficial
10 Mar 2025, 08:51Good day Juane-mari G,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply10 Mar 2025, 08:51
Official
Good day Juane-mari G,
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
We note your comments, please be advised that this matter is been attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Best regards,
JG
Juane-Mari Grobler's updateReviewer Update
13 Mar 2025, 09:13And still there is n9thing done.... Tbey d9nt even want to talk to me anymore... I want all the people's names working on my claim im fedup with this now im taking it to the right people.... This is my money why do i have to wait this long... Everytime youbday the matter is beingvtesolve anf when ibphone nothing has happend lime this morning..
Old mutual guys avoid this place learn outvof my mistakes when its time to retire you struggle to get your money from them
Old mutual guys avoid this place learn outvof my mistakes when its time to retire you struggle to get your money from them
JG
Juane-Mari Grobler's update13 Mar 2025, 09:13
Reviewer Update
And still there is n9thing done.... Tbey d9nt even want to talk to me anymore... I want all the people's names working on my claim im fedup with this now im taking it to the right people.... This is my money why do i have to wait this long... Everytime youbday the matter is beingvtesolve anf when ibphone nothing has happend lime this morning..
Old mutual guys avoid this place learn outvof my mistakes when its time to retire you struggle to get your money from them
Old mutual guys avoid this place learn outvof my mistakes when its time to retire you struggle to get your money from them
Old Mutual's replyOfficial
13 Mar 2025, 09:20Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply13 Mar 2025, 09:20
Official
Good day,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Best regards,
JG
Juane-Mari Grobler's updateReviewer Update
13 Mar 2025, 09:23Same reply... Pathetic really you do not get in contact you do not work on the problem its been weeks... Stop lying to people
JG
Juane-Mari Grobler's update13 Mar 2025, 09:23
Reviewer Update
Same reply... Pathetic really you do not get in contact you do not work on the problem its been weeks... Stop lying to people