Annuity - Policy Payment - Outstanding

Good day,

I am writing to request an update regarding the policy that still needs to be paid.

Since the 18th, I was informed via email that forms would be sent. After a follow-up phone call, I was advised that I would receive notifications via SMS. Unfortunately, no SMS notifications were ever received.

I am concerned about the lack of communication and would appreciate a clear update on the status of this policy and the next steps required from my side.

I also find it concerning that Discovery was able to assist promptly, while I am being directed to a digital process that is not functioning correctly. I am unable to complete the facial scanning step, which has prevented me from proceeding.

Please advise urgently on how this matter can be resolved.