Annuity plan

My name is Mildred Babedi. I have an annuity plan with old mutual which clearly old mutual staff give good client service before they sign you. After years on the plan I got a job at DHET and informed official who signed me on the first 3 days of September 2015, hoping he will be as helping as he was when he signed me. To my surprise on the 7 September 2015 still my plan it is no showing on persal. I then began a 'project' of going to old mutual branches asking for assistance but no one could help. I had to pay by hand and was promised by Paul Kruger branch official that it will deduct as on October 2015. To date it has not deducted and nothing is happening they keep calling and sending massages on how i qualify for a loan but not helping on the matter at hand. I will never advice anyone one to join old mutual not after I specifically addressed my job movement and submitted requested documentationon time. Many of my colleagues and my mom included experience/experienced problems with old.mutual I was a fool to think it will never happen to me. Today I am sitting with stress of losing my plan with reasons that was caused by them. Fact Old mutual has bad client service.