ANNUITY PAY OUT

I went to Old Mutual on the 02/08/2019 for my annuity pay out. The documents was received on the 03/08/2019 at their Head Office. The 15 working days turnaround time was the 26/08/2019. I contacted the Call Centre again and spoke to Tazneem to request the progress and up till today the documents was not send to Sars yet and still in progress. Tazneem was supposed to escalator the query and will send me confirmation their off, but noting yet . The same story as last week when I also contacted them on the 21/08/2019 at 09;43. The agent on that day told me that I will received my pay out on the 04/09/2019 and today it is a different story. Poor services from Old Mutual. My policy reference is: CEB ***. Today it well be 20 working days and no finalization.