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Leon M

1 reviews | Active since Aug 2017

20 Oct 2021, 08:39

Annuity fund transfer

Since May 2021 I have been struggling to transfer an annuity from the estate of my Dad to my Mother. I have made 25 calls, written 30 emails, summited 6 different sets of applications. Had the claims escalated and still no response. It will be great if some that knows the process in Old Mutual can contact me and finalise this claim, going month 6 months now.

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Replies (3)
Old Mutual
Old Mutual's reply20 Oct 2021, 09:06
Official
Good day Leon V

 We received your review on the 20 October 2021.

We sincerely apologize for your service experience. I will investigate the matter and contact you directly should we require additional information.

Regards
Bilqees Carelse
Old Mutual Complaints Management 

Best regards,

LM
Leon M's update12 Nov 2021, 16:01
Reviewer Update
Hi You do know it is impossible to talk to a intermediary as the 2 numbers that is provided by all the staff was decommissioned during COVID neither *** or *** is available. The call centres tried to connect me with an Intermediary for 2 hours by putting me trough to the menu again, just to get to another agent. Do me a favor and test your internal processes. It will be great if you can get an intermediary to contact me.
Old Mutual
Old Mutual's reply12 Nov 2021, 17:02
Official
 Good day Leon V

We received your review on the 12 November 2021. 
 We sincerely apologize for your service experience. 

Kindly note , we are in progress of appointing an advisor for you.
Once finalized we will provide an update.

 Regards
Old Mutual Complaints Management 

Best regards,