ANNUITIES NOT BEING PAID

On 08/09/2014, my client went to Old Mutual office in Menlyn, Pretoria, and was seen by Stefan de Lange. The client elected to retire from 3 retirement annuities at Old Mutual, with the funds to be transferred to another insurance company.<br> <br> During November, after our enquiry as to where the funds were, 2/3 of the proceeds of 1 of the policies was paid over to Momentum during December, and nothing more.<br> <br> After enquiring again in 01/2015, we received the transfer documents to be completed by the receiving company, and all documents was e-mailed back to Stefan de Lange, the last documents on 27/01/2015.<br> <br> Up until today, no money was paid over to the receiving Insurance Company, and Stefan de Lange is also not available at the office as he competed in the Comrades Marathon in Durban.<br> <br> I contacted the Old Mutual Customer Care office in Friday, and was eventually transferred to a lady by the name of Pamela, who could access the system to tell me that it looks as if the money was transferred to an Old Mutual Holding account, but she will have to find out where it actually was.<br> <br> This is exceptionally bad service.<br> <br> Let's see if they have the guts to resolve matter.<br> <br> <br> <br>