Annoying retarted Old Mutual process for cancelling

Trying to get hold of someone to speak to regarding my policy is beyond absurd. Absolutely NO email contact details on Old Mutual website and when you phone the call center there is no answer. Just spend 30 minutes holding on the line while listening to music while my airtime is being depleted.

Finally after 30 minutes got through to Nikita who doesn't even answer the phone, I had to say"Hellooooooo!" before I got a response.

After informing her of the reason for my call, which is to cancel my policy she told me I will have to go into a branch and speak to an adviser.

I am sorry Old Mutual, I am a full time employee, I don't have time to go visit your stupid branches in order to deal with MY policy.

I deal with lots of different companies, and when there is something to sign they email me since there is a thing called email, I sign it and email it back so don't come tell me you are unable to assist me with cancelling MY POLICY over the phone.

So can someone kindly call me and assist me with cancelling my policy!