PP
Petsa P
1 reviews | Active since Jul 2020
27 Feb 2025, 12:08
ANNOYING CUSTOMER SERVICE
No wonder why people are taking old mutual to social media , I've claimed for my mother pension fund and was told is at the back office . And been calling 3 days to 5 working days for feedback , every time getting different stories and no communication at all . Why am I not getting time frame or any positive feedback regarding my late mother money ? I've been going in and out into their branch and being told to wait for 7 working days , when i get there another different story . Why can't this old mutual close once .
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Old Mutual's replyOfficial
27 Feb 2025, 12:18Good day Petsa,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply27 Feb 2025, 12:18
Official
Good day Petsa,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management