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Nothando S

1 reviews | Active since Nov 2016

02 Jul 2018, 13:59

Annoyed

Around March this year i wrote a compliant against Old mutual, I got an email from Helen after that requesting some documents. Those documents were submitted back on her email and since then i never heard from anyone from Old mutual. Are you people waiting for my dads policies to exhaust or what? Is this how you operate?

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Replies (4)
Old Mutual
Old Mutual's reply02 Jul 2018, 15:58
Official

Dear Nothando

We received your review of 2 July 2018.

We sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.

Kind regards

Coleen Aanhuizen

Complaints Management

Best regards,

Old Mutual
Old Mutual's reply02 Jul 2018, 15:58
Official

Dear Nothando

We received your review of 2 July 2018.

We sorry to hear about your service experience. We are investigating this matter and will contact you to resolve.

Kind regards

Coleen Aanhuizen

Complaints Management

Best regards,

Old Mutual
Old Mutual's reply03 Jul 2018, 13:53
Official

Dear Nonthando

We refer to your review of 2 July 2018.

We have been informed that Mrs Kotze was in contacted with you and will provide feedback by day end. We will follow-up with her later today.

Kind regards

Coleen Aanhuizen

Complaints Management

Best regards,

Old Mutual
Old Mutual's reply03 Jul 2018, 15:12
Official

Dear Nonthando

We refer to our update of 3 July 2018.

We received feedback that we are waiting on outstanding requirements. We can only finalise this matter on receipt of the above. Mrs Kotze confirmed that she provided you with this information.

Kind regards

Coleen Aanhuizen

Complaints Management

Best regards,