Annoyed

I'm banking with Old Mutual money account, but I am certainly not impressed with their debit order dispute process. I emailed dispute forms on 01 September 2021, since the debit orders were more than 30 days old I was told that it will take 40 days for the funds to be reversed in to my account. yet I haven't received the funds today, I keep on getting the same response every time I make phone calls or send an email, that the funds have been reversed, but they haven't reflected in my account.

I am tired of making phone calls and sending emails only to get the same response but no resolution.