Angry upset disappointed

Old mutual suppose to be a bank that helps customers...I have been to da bank...phnd dem a zillion times...a debit order went of I needed them to help me reverse as I was asked to come into the bank n it will get done...I also mistakenly did an eft to a rong account...dey said will be sorted within 48 hours...I'm waiting nothing...so dis means any given time we humans we make mistakes...we dealing with a bank dat cant help is A question is our money even safe Sometimes wen I phn...dey all confused... So really how do we as customers feel safe dealing with a bank that cannot help us wid our own money....