Angry customers

On Sunday evening the 19th have made a Cash send to my sister, which she was supposed to go get the money the following day. That didn't happen because Old Mutual Money account Department didn't Authorize my funds, only got that excuse after calling them on Monday, was promised that will get a Refund within 24 hrs. That never happened, had to call again today only to be told that my query was escalated and is still pending. I requested to speak to the manager and was transferred to Delan the Team Leader who promised to call me back within 30 minutes. Which he never did, I called again after 2hrs and was told Delan is not available. Was on hold for 15 minutes waiting for another Team Leader to assist me.

This is so unprofessional, have dealt with an agent by the name of Illana who was so rude and never understood my frustration, the only thing she was worried about was processes which Old Mutual have failed to uphold themselves to serve me. It is not my fault that they have system issues and never approve my funds.

All I need Is my Money a the airtime that I have spent calling your call center without any help.