Angry customer( Old Mutual playing with me)

<p>So I have 3 months waiting for the response from old mutual regarding the Green-light policy I have been paying for some stranger I do not know. I call after every two weeks to find out how far they are with their so called investigation regarding my case, every time I call they say it’s with the processing department for a refund.</p> <p> </p> <p>First enquiry was on the 18th of November 2016... Tracking number CCC ********** 3, the money is still been deducted from my account every month.</p> <p> </p> <p>now today I call and I am told the very same story I have been told for the past 3 months. I am a loyal customer but I am been ******, why is that???? I ask you stop debiting this amount from my account then I am been told to write a letter so that this can be stopped. did I apply for this policy??? why should I be the one asking you to stop taking my money if you are the one who took my account number to process a policy of a stranger????</p> <p> </p> <p> </p> <p>I am very furious, very disappointed about the service.</p> <p> </p> <p>Contact me on ********** 467</p> <p>email : ********** <p> </p>