Angry customer

Angry customer I app**** for holiday plan last year and when it was over my deduction date was changed I went to the branch to fix it , now this year since May I have been receiving sms's that state my policies are not up to date . I went to branch again on the 21st of October 2020 and was told that premiums were not allocated and they will fix it and that they will call or email me but there was no phone call or email now this Saturday I received an SMS that I took a holiday premium from May 2020 to October 2020 and I need to pay 6 premiums for each policy and they have been deducting all along am angry and confused. It seems like old mutual doesn't care about their customers all the care about is deducting our monthly premiums. Pokies 69285N*** , 69285N*** and 69345SB***6