Angry customer

Item: Old Mutual
Rating: 1
Author: Zandile N

I was paying old mutual since 10 years all in all.Just last week my partner passed away and he was insured with them.They don't want to pay for my claim.They are taking me from pillar to post am not happy

Helpful (0)

Replies (3)

Old Mutual's replyOfficial

20 May 2026, 09:38

Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management

Old Mutual's reply20 May 2026, 09:38

Official

Zandile N's updateReviewer Update

21 May 2026, 10:41

I did send the required 2 affidavit yesterday, now they only telling me, they also need my affidavit. Why are they playing mind games.

Zandile N's update21 May 2026, 10:41

Reviewer Update

I did send the required 2 affidavit yesterday, now they only telling me, they also need my affidavit. Why are they playing mind games.

Old Mutual's replyOfficial

21 May 2026, 11:21

Good Day Zandile,

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management

Old Mutual's reply21 May 2026, 11:21

Official

Good Day Zandile,

We note your comments, please be advised that this matter is being attended to and feedback will be provided via email.

Regards
Old Mutual Complaints Management