Angry client

I recently app**** for a withdrawal from Old Mutual and have been left highly dissatisfied with the process. Processed my application on the 4th of September, and despite completing my application, I now face a further 30-day wait before receiving the payout today 1st November. This is incredibly frustrating, especially when other corporations manage to complete payouts within 5 to 10 days.

To make matters worse, there’s a complete lack of communication. I’ve attempted to follow up on the status of my application, but no one seems able to provide any clear answers. The inefficiency and lack of accountability displayed by Old Mutual staff in handling my request are concerning. It's disappointing that such a large financial institution is unable to streamline its processes or provide the level of service expected in these situations.

Given this experience, I would hesitate to recommend Old Mutual to anyone who values efficiency.