aM
ashika M
1 reviews | Active since Oct 2017
18 Nov 2019, 16:01
angry client
good day , I am seriously not happy with old mutual. I have been dealing with an old mutual consultant with regards to decreasing my premium with them and this was three months ago! Your company still deducts the amount which i clearly told your consultant to decrease(she agreed to get back to me but never did), i even filled out forms for this!!! I have emails which i have sent to the consultant and she does not get back to me! I phoned the call center for assistance but the lady was not sure about the process and told me to call another branch? This is a simple process old mutual. Can your company please assist me before i cancel / stop my debit order with your company???? Please refund my money i am not happy!
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Replies (4)
Old Mutual's replyOfficial
18 Nov 2019, 17:08Dear Ms Mistri
We acknowledge receipt of your complaint. This matter will be investigated and we will be in contact with you.
Regards,
Old Mutual Complaints Management
We acknowledge receipt of your complaint. This matter will be investigated and we will be in contact with you.
Regards,
Old Mutual Complaints Management
Old Mutual's reply18 Nov 2019, 17:08
Official
Dear Ms Mistri
We acknowledge receipt of your complaint. This matter will be investigated and we will be in contact with you.
Regards,
Old Mutual Complaints Management
We acknowledge receipt of your complaint. This matter will be investigated and we will be in contact with you.
Regards,
Old Mutual Complaints Management
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ashika M's updateReviewer Update
21 Nov 2019, 08:47I am still not happy with old mutual. One of there financial managers gave me a call and advised me to fill out some documents in order for them to cancel my policy, i had to take time of from work to commission documents in order to sort this out and still nothing done now she claims now that i have two more policies exceeding a R7000 RAND so they cannot surrender my policy??? What **** is this guys ??? R7000 is a small amount for OLD Mutual to refund?? I need a solution here not stories! I do not think i will every deal with old mutual again....totally disappointing... PLEASE someone i need the e-mail address of OLD MUTUAL CEO. I plan on writing him a letter and asking him is this how you treat clients!?
aM
ashika M's update21 Nov 2019, 08:47
Reviewer Update
I am still not happy with old mutual. One of there financial managers gave me a call and advised me to fill out some documents in order for them to cancel my policy, i had to take time of from work to commission documents in order to sort this out and still nothing done now she claims now that i have two more policies exceeding a R7000 RAND so they cannot surrender my policy??? What **** is this guys ??? R7000 is a small amount for OLD Mutual to refund?? I need a solution here not stories! I do not think i will every deal with old mutual again....totally disappointing... PLEASE someone i need the e-mail address of OLD MUTUAL CEO. I plan on writing him a letter and asking him is this how you treat clients!?
aM
ashika M's updateReviewer Update
21 Nov 2019, 08:51Please train your staff on all products and advice them not to sell add on products to there clients without informing them about existing add ons? This is totally unacceptable for such a huge entity to be making such mistakes...
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ashika M's update21 Nov 2019, 08:51
Reviewer Update
Please train your staff on all products and advice them not to sell add on products to there clients without informing them about existing add ons? This is totally unacceptable for such a huge entity to be making such mistakes...
aM
ashika M's updateReviewer Update
25 Nov 2019, 14:24I wrote an e-mail to old mutual dated 22 November the email address i used was admin @old mutual .co.za , I requested them to reduce my monthly premium since seeing they do not want to refund my money. Till date i have not received a reply from them. Today is th 25 NOVEMBER and nothing??? I can not believe this company.... Can someone from your company please let me know what is going on?? OR must i just cancel the debit order??? # reduce my payment # refund me!!!
aM
ashika M's update25 Nov 2019, 14:24
Reviewer Update
I wrote an e-mail to old mutual dated 22 November the email address i used was admin @old mutual .co.za , I requested them to reduce my monthly premium since seeing they do not want to refund my money. Till date i have not received a reply from them. Today is th 25 NOVEMBER and nothing??? I can not believe this company.... Can someone from your company please let me know what is going on?? OR must i just cancel the debit order??? # reduce my payment # refund me!!!