Angry and bitter client

Worst client service ever I have been waiting my funds over a month after unlocking my investment which I had with them for 5 years, their investment rates are the worst I have ever came across yet I kept my account with them, now my account has been unlocked but no funds and no communication about what is the hold up... the consultant doesn’t seem to know what is going on and advise me to take it to customer care???? People take your money and take it to people who care and know what they are doing with your funds