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Tanya M
1 reviews | Active since Jul 2012
21 Apr 2022, 08:56
Angry
My father passed away last week I started doing the claim Monday every morning I wake up to certain documents being requested and now cause my surname change I really don't know what documents to submit. I have done everything and we have the funeral tomorrow I have to borrow money but I took out a policy for all this. Now iam being if everything is correct I will wait 48 hours my father will be in the ground already and now I have to pay interest on whatever I borrowed. Having a policy is not worth it really. Going through time of mourning and still need to deal with all this. I am emotional wreck as I am typing this
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
21 Apr 2022, 08:58Dear Tanya
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply21 Apr 2022, 08:58
Official
Dear Tanya
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Thabiet Mintin
Old Mutual Complaints Management
TM
Tanya M's updateReviewer Update
22 Apr 2022, 15:05So I will never get feedback nobody getting back to me regarding this. We already had the funeral now I am in debt but there is a policy
TM
Tanya M's update22 Apr 2022, 15:05
Reviewer Update
So I will never get feedback nobody getting back to me regarding this. We already had the funeral now I am in debt but there is a policy
TM
Tanya M's updateReviewer Update
25 Apr 2022, 02:16I am really disappointed in old mutual I will never advise anybody to take out a policy with this company at all. Quick to debit or send messages when debit does not go through. But slow to pay out customers. Worse service ever so basically a claim can take up to a month with your company
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Tanya M's update25 Apr 2022, 02:16
Reviewer Update
I am really disappointed in old mutual I will never advise anybody to take out a policy with this company at all. Quick to debit or send messages when debit does not go through. But slow to pay out customers. Worse service ever so basically a claim can take up to a month with your company