EJ
Elizabeth J
1 reviews | Active since Aug 2024
22 Oct 2025, 10:24
*********** and Slow
I have reinstated my greenlight policy and had funeral policies for my kids and husband. my kids premiums are been deducted but not husband. Contact them has been terrible and was 30mins on the phone with still no assistance. The reinstatement process began on feb 2025 and still not done correctly.
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Old Mutual's replyOfficial
22 Oct 2025, 10:27Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply22 Oct 2025, 10:27
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,