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Errolline
1 reviews | Active since Nov 2022
19 Nov 2024, 12:59
********* and ******* practices
I logged a complaint almost 10 days ago complaint ref CMPLNTS***4. For ********* practices and my policy being *******ly cancelled after payments was made tand agreed on then it was returned to me 3 weeks later without explanation or informing me. Now I’m being forced to take a new policy at a higher price for my ageing mother. Please contact me Alice Mapoe
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Replies (3)0
Replies (3)
Old Mutual's replyOfficial
19 Nov 2024, 13:15Good day Errolline,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply19 Nov 2024, 13:15
Official
Good day Errolline,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Kind regards
Old Mutual Complaints Management
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Errolline's updateReviewer Update
19 Nov 2024, 16:08Thank you for your quick response. Someone tired to call me once and I unfortunately missed the call. Can you please try again. Thanks
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Errolline's update19 Nov 2024, 16:08
Reviewer Update
Thank you for your quick response. Someone tired to call me once and I unfortunately missed the call. Can you please try again. Thanks
Old Mutual's replyOfficial
19 Nov 2024, 16:44We have reached out to our complaint assessor, she will be calling you tomorrow.
Old Mutual's reply19 Nov 2024, 16:44
Official
We have reached out to our complaint assessor, she will be calling you tomorrow.