*********** and poor service

It's almost 5 months now that I have requested to move my Investment from Old Mutual to another service provider due to their incompetence and poor service. To date Old Mutual has not signed off the transfer. It would be unfortunate if God forbid, there's a demise, my beneficiaries are going to find it difficult to get what is due. They don't respond to emails. I invested in them because I thought it is a reputable company but after a few complaints and the issue of a person who was paid R5000 that was on the news I decided to excuse myself from Old MUtual. My experience so far is extremely bad, I would consider using or recommending them to anyone.