*********** and ************* Old Mutual

I have no words to express my disappointment, frustration and falsy feedback. I made a quiry on the 2nd of Dec 2024 regarding a transaction from my Old Mutual Money account card withdrawing an amount of R4000 from a FNB ATM which was not dispensed though I had received a notification of the transaction. I immediately reported the case to my nearest branch and I was told to follow up the next day. On the 4th of Dec I was told to come back after 21 working days for an investigation report. 17th Jan 2025 I didn't receive any correspondance from old mutual until I called the branch. Up to today my issue has not been attended, I called the service centre following up only to te informed that the issue has not been attended to since it was escalated in Dec 2024. Old mutual is unrelaible, ************* and incompetant. And I'm cancelling all policies I have with this cartoon institution.