***** and bad customer service

A life cover was *****ulently opened on my persal and the person had all my personal details include my mom’s ID number and they made a **** signature. I had never spoken to any Old mutual agent before and on the day the policy was made I was hardly on my phone because I was very busy. I opened a case was given the Ref number: 3526A19L2809 . The lady who did this phoned me and told me a story of how someone used her logins to to the ***** and I phoned old mutual told them about the call, I even gave them a name and number nut until today they never got back to me. ***** is a serious case and theft as well but Old mutual does not seem to care and when a lot is a stake for one if such personal information can be ****** and then the employee in question is protected