PF
Pamela F
1 reviews | Active since Apr 2021
22 Apr 2021, 12:36
Ancient Old Mutual...
I submitted a additional investment form for a TFSA on the 29th of March and again resubmitted via email to the client service team on the 6th of April. Funds were deposited on the 29th and all requirements submitted. I cannot get through to the call center and generic to no responses. 16days later and nothing is processed and no feedback...In this digital age Old Mutual is acting old - I am regretting entrusting them with my savings
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Replies (2)
Old Mutual's replyOfficial
22 Apr 2021, 12:55Good day Pamela
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
Old Mutual's reply22 Apr 2021, 12:55
Official
Good day Pamela
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologize for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Best regards,
PF
Pamela F's updateReviewer Update
26 Apr 2021, 11:33It's been almost 48hrs and no one has reached out to me. I am currently on hold for the last 20 minutes to your call centre to speak to a human being, but I do not have much hope that that will happen. I am not asking for anything that is outside the realm of possibility - all I want is for the funds to be allocated to the investment. What is so difficult??? Stop trying to save face on hellopeter by responding but not really responding - i.e. you are sorry but not sorry... this is seriously appalling service.
PF
Pamela F's update26 Apr 2021, 11:33
Reviewer Update
It's been almost 48hrs and no one has reached out to me. I am currently on hold for the last 20 minutes to your call centre to speak to a human being, but I do not have much hope that that will happen. I am not asking for anything that is outside the realm of possibility - all I want is for the funds to be allocated to the investment. What is so difficult??? Stop trying to save face on hellopeter by responding but not really responding - i.e. you are sorry but not sorry... this is seriously appalling service.