An unhappy old mutual client

I'm not happy with the services i received from old mutual. I had made a funeral claim with them for my mother in law who is under my green light policy from old mutual. I had made the claim on the 8th of September 2020, with the policy number: ***5. I haven't gotten my claim money till this day. The last I spoke with them, they said, they have deposited the money on the 29th of September but it has not yet appeared on my bank account.