NS
Nomfundo S
1 reviews | Active since Jan 2022
28 Jan 2022, 15:59
An unhappy client
Old Mutual has been taking debit orders for a policy I didn’t takeout, I have been busy with a claim since last year May. I haven’t received my refund and they’re still taking my money.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
28 Jan 2022, 16:42Dear Nomfundo Sibisi
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply28 Jan 2022, 16:42
Official
Dear Nomfundo Sibisi
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
NS
Nomfundo S's updateReviewer Update
28 Jan 2022, 18:53How long will that take?
NS
Nomfundo S's update28 Jan 2022, 18:53
Reviewer Update
How long will that take?
Old Mutual's replyOfficial
31 Jan 2022, 08:50Dear Nomfundo Sibisi
We have escalated the matter for urgent feedback.
Thank you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We have escalated the matter for urgent feedback.
Thank you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply31 Jan 2022, 08:50
Official
Dear Nomfundo Sibisi
We have escalated the matter for urgent feedback.
Thank you.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We have escalated the matter for urgent feedback.
Thank you.
Regards
Thabiet Mintin
Old Mutual Complaints Management