An Organised **** of *******

After Submitting A claim on the 17 of December 2021, a lot is left to be desired of this company. We submitted all documents they requested and till date there is no one that can assist us with the claim. They keep telling us that we have NOT submitted the claim with the documents however it is funny that they send us SMS concerning the claim. Several managerial resignations are also the order of the day at this Kimberley Branch. We have been paying them every single month with no skip and however when we need assistance there is a serious lack of will to assist or even just provide information. They hide behind their cubical and the others hide behind the Phone and just brush you off and say 21 days. We have proof of the messages they have sent us confirming that they received the documents yet NO ONE IS even WILLING TO ASSIST. Do not forget they keep on claiming they did not receive the documents. yesterday the call centre said we would get a notification by end of business yesterday 12/01/2022. Today 13/01/2022 they say we did not submit the claim. We are unsure about this as this seems to be a well organised **** of an insurance company.