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Leeigh M

1 reviews | Active since Dec 2023

13 Apr 2026, 17:11

An angry

Old mutual is a **** of a business. This company has been de*****ing me for months. I went to one their branches to lodge a complaint and open a case on 9 January and they told me that the investigation would take up to 3 months to complete but still they have not cancelled the policies; they keep taking my money. I would never recommend them to anyone. They are *****s sies!!😡😡😡😡 I WANT MY MONEY BACK!

0
Replies (10)
Old Mutual
Old Mutual's reply13 Apr 2026, 17:16
Official
Good day,

We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.

Kind regards
Old Mutual Complaints Management

Best regards,

LM
Leeigh M's update13 Apr 2026, 17:28
Reviewer Update
How long does one have to wait for you to sort this ***** out? I went to one of your branches to do a follow up today and found out that the case was only attended to in February only, march they didn’t do anything about it. This thing is really annoying because there is no communication or whatsoever from your side. I have to be the one doing constant follow ups yet I never signed up for those policies.
Old Mutual
Old Mutual's reply13 Apr 2026, 17:39
Official
We are sorry for the frustration caused. We are currently following up on this matter and will provide you with feedback as soon as possible.

Kind regards,
Old Mutual Complaints Management

Best regards,

Old Mutual
Old Mutual's reply14 Apr 2026, 17:13
Official
Good day Leeigh 
We’ve sent you an update today regarding your complaint from Customer Complaints Feedback (email: ***). Please check your inbox (and your spam/junk folder just in case) for our message.
To ensure we resolve this matter quickly, kindly respond directly to that email. This will allow the complaints specialist to assist you promptly and without delay.
We appreciate your cooperation and look forward to your reply.
Kind regards,
Old Mutual Complaints Management

Best regards,

LM
Leeigh M's update14 Apr 2026, 17:19
Reviewer Update
I have rep**** with the required information.
Old Mutual
Old Mutual's reply14 Apr 2026, 17:27
Official
 Good day Leeigh 

We have received your response. Thank you. The matter has been referred and escalated for further assessment.

We apologise for delay in feedback

Kind regards,
Old Mutual Complaints Management 

Best regards,

LM
Leeigh M's update14 Apr 2026, 17:30
Reviewer Update
When can I expect a response from you? Because this company does not communicate at all. The matter has been escalated quite a number of times.
Old Mutual
Old Mutual's reply14 Apr 2026, 17:39
Official
Hi Leeigh, thank you for confirming.

We’re currently following up on this matter with the relevant team and will provide you with feedback as soon as there’s an update.

Kind regards,
Old Mutual Complaints Management

Best regards,

LM
Leeigh M's update14 Apr 2026, 17:45
Reviewer Update
But I have been going to the branch close to me quite a number of times and each time they told me that they escalated the matter. The last update I received was that the case was last attended to in February but I was never notified until I went to the branch myself. I highly doubt I will ever receive any feedback, seems like communication is not your favourite sport.
Old Mutual
Old Mutual's reply14 Apr 2026, 18:01
Official
Our team will be in touch to assist.

Best regards,