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TR
Tiisetso R

1 reviews | Active since Jul 2017

26 Jun 2023, 07:09

AM I ****MED?

Policy number - ***

Good day

I would like to lodge a complaint regarding my father's Retirement Annuity Fund. The policy was taken out last year in November 2022. The amount was R21 957.60(subject to tax).

My brother and I received half that amount, Puseletso Seholoba was the one handling our account, she is one of the SARAF - Death Claims Team reps.

I called Old Mutual a week ago to ask what's happening and to my surprise, we were told that the fund was paid out, but we only received half on our end.

Puseletso Seholoba's number is - +27 (0)21 ***

Could you kindly help us with this query, my name is Kabelo Seale, cell number is ***.

Regards

0
Replies (5)
Old Mutual
Old Mutual's reply26 Jun 2023, 07:25
Official
Good day Tiisetso 

We received your review of 26 June 2023. 

We apologise for your service experience. We will investigate this matter and contact you to provide feedback. Thank you for bringing this matter to our attention.  

Kind regards 

Coleen Aanhuizen 
Old Mutual Customer Complaints

Best regards,

TR
Tiisetso R's update27 Jun 2023, 15:30
Reviewer Update
I haven't received a call since your last reply. can I be contacted?
***
Old Mutual
Old Mutual's reply27 Jun 2023, 16:14
Official
Dear Tiisetso 

I called this afternoon.  Your phone is on voicemail.  Please advise what is the convenient time to contact you. 

Kind regards 

Coleen Aanhuizen
Old Mutual Customer Complaints

Best regards,

TR
Tiisetso R's update28 Jun 2023, 14:42
Reviewer Update
hello Coleen

can you please contact me - ***
Old Mutual
Old Mutual's reply28 Jun 2023, 16:17
Official
Dear Tiisetso  

Thank you for your update and refer to our telephone conversation this afternoon.  If you have any further questions, do not hesitate to contact me directly via e-mail.  

Kind regards

Coleen Aanhuizen
Old Mutual Customer Complaints

Best regards,