Am having a problem with old mutual, they took my money from my payslip claiming I have a policy with the whereas I don't

Good Day Sdumisile, we appreciate you taking the time to review us, and we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management