Always fighting for assistance
So my wife put in a funeral claim on Tuesday and submitted all her documents and no one called her back to advise that she is not a beneficiary on ghe policy. So i called in because im apparently the beneficiary and after holding on for about 20 minutes i got to speak to one of your agents. I gave him the ref number and he placed me on hold for more than 25 minutes and eventually the call got cut off. This is a third complaint i have with Old Mutual in a year. When my dad passed i had to escalate the life claim to Mr. Moyo and his team, then Babalwa assisted me and i also had to fight you for my life cover when yiu had cancelled a portion of it. In short im worried about the covers i have with you, if i pass on my loved ones would need to constantly fight to claim with you. Im considering cancelling all my families portfolios with you and moving us to Liberty.
I acknowledge receipt of your complaint, this matter will be investigated and I will be in contact with you.
Regards
Brent
Complaints Management
I acknowledge receipt of your complaint, this matter will be investigated and I will be in contact with you.
Regards
Brent
Complaints Management
Please do me a favour, once you have processed my claim with you company I would like you the either refund me all my premiums and move my cover to another insurer.
So Brent calls me on Friday and then promises me that he will call me back with what needs to happen for me to claim. Today its Monday and I have not received a call and I wonder if this cash I was really dependent on it for the funeral what would have happened. Its just that its December I would have escalated this matter to the Ombudsman. I called the *** and no one answers that phone. Honestly I want nothing to do with Old Mutual anymore.
Please do me a favour, once you have processed my claim with you company I would like you the either refund me all my premiums and move my cover to another insurer.
So Brent calls me on Friday and then promises me that he will call me back with what needs to happen for me to claim. Today its Monday and I have not received a call and I wonder if this cash I was really dependent on it for the funeral what would have happened. Its just that its December I would have escalated this matter to the Ombudsman. I called the *** and no one answers that phone. Honestly I want nothing to do with Old Mutual anymore.