Always excuses and questions

Item: Old Mutual
Rating: 1
Author: Shalene N

My father law passed away on 21 november 2019,it took two weeks for the funeral plan to pay out, he had nothing on his name so it was no need to open a estate and he was aswell a pensioner. Now they want a tax number after they have told numerous times that it will take 7 to 10 days to pay the life cover but its been now over a couple of months. My mother in law is still mourning and now old mutual comes up with a lot of excuses and she is still waiting for the money which was paid every month on time, and now if it is time to pay out a lot of money they quick to stop and drag time...

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Replies (2)

Old Mutual's replyOfficial

15 Jan 2020, 08:14

Dear Shalene Mac Nicol
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet MintinOId Mutual Complaints Management

Old Mutual's reply15 Jan 2020, 08:14

Official

Dear Shalene Mac Nicol
I acknowledge receipt of your complaint. This matter will be investigated and I will be in contact with you.
Regards
Thabiet MintinOId Mutual Complaints Management

Shalene N's updateReviewer Update

31 Jan 2020, 16:23

This still has not been resolved! Its almost a month later and we still sit with the same issue, we dealing with *********** people at old mutual, it this put more stress on my mother in law

Shalene N's update31 Jan 2020, 16:23

Reviewer Update

This still has not been resolved! Its almost a month later and we still sit with the same issue, we dealing with *********** people at old mutual, it this put more stress on my mother in law