Always delaying on pay-outs

It has caught my attention that after claiming for my late cousin's som, Old Mutual just refuses to pay. We have been doing the same process for over three months claiming my little's cousin's educational benefit but Old Mutual is still refusing to pay out.

He is unable to attend school as his late father was his sole provider and now he is penniless and might be not get the education he needs as they refuse to pay the money that is due to him.

I am disappointed that after my cousin invested with them thinking he is securing his children's future then his worst nightmare happened and his kids are left destitute. I had started a process of investing with old mutual but after having been given trouble with claiming for his children I've come to think otherwise. We are always given the same story about documents outstanding as soon as those are provided, they ask for at least 48 hours to process everything. When that time has passed, we go through the same process again, almost like going in circles and finding no solution.

I am disgusted by this behaviour!! I am going to be taking this to the press as they have proven that they do not keep their promises!!