1 reviews | Active since Mar 2009
ALTS unsatisfactory service (again)
No payment No accurate feedback Final claim documentation submitted 9 days ago ( payment ususlly takes 2) Initially no feedback. When I indicated I was going to publish on hello peter I was tokd the person working on this was on leave. I indicated this was not my problem. Interestingly every time there sre huge delays this person was on leave. I advised this was not acceptable. I then got a response my claims were submitted. This was the status I got 8 days ago so advised this was unacceptable and I wanted an escalation email address. No address gorth coming but was then told 1 had been authorised and the other was with their doctors. The euthorised one has still not been paid. For the other one I asked when it was submitted to the drs and how long it takes. I do not understand what their drs have to do with this as I pay a fortune to copy and send all hospital records, mefical authorizations, accounts and claim form signed by Dr. Still no response and payment now 8 days outstanding. How do I get a proper answer please?
So still no escalation email
Still no on date that this was sent to their Drs
Still no response on how long this will still take.
All documents have been with them for 10 days today. (Payment generally takes 2-3 but no response being received still around this ridiculous delay)
So still no escalation email
Still no on date that this was sent to their Drs
Still no response on how long this will still take.
All documents have been with them for 10 days today. (Payment generally takes 2-3 but no response being received still around this ridiculous delay)