Almost two months and no feedback. HELP?

I app**** to have an account cancelled on the 15th of August and was told that the funds would have to go through SARS before they would be sent to my account (turn around time would be approximately 15 days give or take). Last month i sent an email inquiring about the progress on the fund, twice i got responses asking for the details relating to my account and both times i responded with the details and have not heard anything back yet. May i please just get feedback on whats happening with my account and when i should expect the funds? i'm getting tired of the constant chasing and the run around given when its time to have money returned to me.