Allocation of Payment

Opened an Educational policy for my son in the year 2021 and it's still active, yet the issues around getting it resolved and up to date have been a long ride after unemployment been making EFT payments toward the policy till I went to enquire at a branch in Sam Ntuli Mall, I advised to send the consultant an email of all proof of payment and she wanted me to print them out and give it to them, the inconvenienced cost by the consultant was even worse, sent an email on the 22/12/2022 and even followed up over the phone, Spoke with Tyron on the 23rd/12/2022 and he said the payment team is busy with an allocation, Every time its call it's delayed and they don't even call you.

Followed up by going to the branch the consultant said sending an email is waste of time and they won't help me, I even asked for the policy to be changed to yearly and they said there was no option like that, how can a company like you don't have annual payment option in this economy as a self-employed person money is not promised.

I need the policy to be updated information has been sent via email, Fix it.