All I need is help, please

I laid a complaint about Old Mutual through Hellopeter last week and I really appreciate the fact that Old Mutual has contacted me in regards to my complaint and they have acknowledged that they have fall short in providing me with the service I should have received, they also have apologized and requested for a chance to rectify the situation and they had promised to get in touch with me once they have completed their investigation, I really really appreciate the effort that they making towards me... The lady that we had a fallout with has laid a charge of assault against me at the Durban Police Station... After all I still feel that , only if she did her job correctly, only what she was hired to do and no extra's--- we wouldn't be here today, she was hired to be a receiptionst, to welcome people in ,,,,not to behave as the owner of the company and certainly not to judge people and not to decide who is worth entry to the company or not,,she repeatedly looked down on me and disrespected me not forgetting to mention that she called me a cleaner ----- offwhich has nothing to do with her ,now looking back according to her cleaners don't deserve respect or cleaner don't deserve to enter at Old Mutual ---by the way I am not a cleaner by profession but that is one career I respect very much ,resean being --i was raised by my grandma and she put me through school with all she had and all she could AND she was a domestic work... This lady showed no emphathy to me non whatsoever and on top of the disrespect and the name calling saying that I'm a cleaner, she was soo abusive,entitled and she didn't follow the process of what she was hired to do,,,if she had just given me the ticket number and allowed me in,,,,we wouldnt be I this situation right now ....I wish people could treat people right as we not facing the same challenges, this month for me is very very hard and painful, this very month I became a single mother as I lost my spouse and I also became an orphan as I lost my mother in law in the same month, my children lost a father and a grandma at this time last year , what is so painful is that the last born still cries out looking that they will come home and she still wants them especially her father as she is just a child and she doesn't understand,,how you tell a 3 year old that your father is not coming back and she will like ,,,,okay I want my grandma ----as much as I explain to my level best but she is only a child and she still doesn't understand ---- have the time I'm in tears myself,,,,I really wish I could just morn and grieve and deal with all this as hard as it is for me But I'm tired....I'm exhausted,,, all I want is to get help that is all I want ,,,, at times if feels too much but I am a single mother who moist of the time I'm at work and Im always rushing home to the children...me my time I done have and it's too much ,,,,can I please get the assistance that I need please,,,the company promised to get back to me ,,, please help