V
Veliswa

1 reviews | Active since Sept 2024

23 Dec 2024, 07:09

***** alert

People need to check their policies constantly with this company. I insured my parents, my spouse and my two children. A consultant came to my workplace to assist old clients and to recruit new ones. I was advised to top-up for my mother by the consultant and I did. Little did I know that I will be ****med. People that are I never met were added to my name. Never had a chance to visit the company to look at my policies. Recently my mother passed on, so I had find time to get an update as to why is my mother's premium still deducted, the consultant showed me the screen of the computer, I noticed a lot of people registered under my name. I other words Old Mutual couldn't detect that I have two spouses, two children born on the same year. I never met or know these people that are under my name. Be careful people Old Mutual is a ****

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Replies (1)
Old Mutual
Old Mutual's reply23 Dec 2024, 07:44
Official
Hi Veliswa, thank you for sharing your experience with us. We sincerely apologise for the distress and confusion you've encountered regarding your policies. It’s deeply concerning to hear about the issues you’ve faced, especially during such a difficult time following your mother’s passing. We take matters like this very seriously and want to ensure that we address your concerns promptly.One of our complaint assessors will be in touch soon.

Regards Old Mutual Complaints Management