Agony claiming

I write to you with great disappointment to the tedious Old Mutual Superfund claims process, which was initially submitted on 08 August 2020 through a Broker named Broker Adviceworx. One would assume such processes are handle with ease and a great deal of understanding that the department deals with bereaved individuals, but this is the second time your reputable company has given us even more pain in times of death. Each time we have to follow up there is always something new that's needed. One could never get any contact from Old Mutual Superfund direct to make this more quicker. We are expected to play detective and find people's contacts who had not at any stage helped in the burial process that my brother and I handled on our own with the help of the funeral cover from the school.

I had yet again followed up this morning with Jacki and now I am told I must find a friend of my mothers to complete the "Confirmation by a 3rd Party" form. Me seating in Cape Town and having no contact with my mother's friends, how are we expected to complete this claims process. I recall, informing yourself on the day you had called me, that my brother works in retail and as anyone knows the hours in the retail environment can be pretty challenging and therefore he also cannot take time to attend to this tennis game we found ourselves drawn into by yet another giant corporation thinking they can again ***** from the layman from the streets. We have been helpful and assisted with all possible contacts and information to help smooth this exhausting process it has been nothing but total stress.

This really has not been an easy claims process and I will make sure that this becomes public knowledge on the Social Media Platforms. If anything, I have found it impossible to deal with old mutual. I have records to back up my campaign. I will go as far as making the kitchen staff at Queens College aware of what to expect should they get to a stage where they must claim from their old mutual superfund after saving their hard-earned monies over the years. They deserve to know the truth. I will make this my mission!!!

Regards Lulama