Aggrieved client requiring damage control

I cannot begin to stress just how dishearting I find the service and lack of urgency I'm facing with a well established and growing firm as old mutual.<br> <br> For over 2months I have been investing my time at various old mutual branches wanting personal details changed following all the requirements needed. A simple switch in bank accounts has been causing me more financial loss then gain and only because some one is not doing their job. <br> <br> I am faced with so much bank charges from the previous account and money provided for other debit responsibilities remain taken by old mutual and most of these policies facing rejection even after I have had my bank details changed 60days ago. <br> <br> During my last visit I was assured debits will take place from my new account today but yesterday it still tract the old account and most policies of course was rejected. <br> <br> After everything I have done in order to have my policies sail smooth, I feel extremely unhappy and grieved at everything involving old mutual, its unprofessional staff I had to suck up, my complained which was logged on my last visit only to remain exactly where I started. My believes and trust in old mutual has been scard tremendously.