AG
Alzinah G
1 reviews | Active since Sept 2021
19 Sept 2021, 22:24
AGGRIEVED CLIENT BY OLD MUTUAL
<div>I went to make a death claim for my late father in law who was covered by my late husband who died in 2011. When I went to make a death claim for my father in law they said it lapsed in 2018 yet the premiun payer died 8yrs ago. The company told me that they will investigate the matter. I made a claim on 31/08/2021 up until today they have not given me my money. I'm indebted today because of their tricks. I need help</div>
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Old Mutual's replyOfficial
20 Sept 2021, 07:17Good day Alzinah
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
Best regards,
Old Mutual's reply20 Sept 2021, 07:17
Official
Good day Alzinah
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
We regret to hear that our service has disappointed you and understand your frustration. Thank you for taking time to share your concerns with us as this will help us to continue to improve our service to our customers.
We are investigating the matter and may contact you for more details so that we can finalise it as soon as possible.
We look forward to resolving this matter in a manner that you will find satisfactory.
Kind regards
Thabiet Mintin
Old Mutual Customer Complaints
Best regards,