V
Vitesh
1 reviews | Active since Aug 2025
19 Aug 2025, 09:34
Agents do not know who should be assigned with queries
Call Centre gave an email address for me to get help only for that email to say that they cannot. No help in even getting the query forwarded to the rightful department.
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Old Mutual's replyOfficial
19 Aug 2025, 11:13Good day Vitesh, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply19 Aug 2025, 11:13
Official
Good day Vitesh, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management