Agent opened policybi did not ask for

I have had the worst customer experience and someone *****ulently signing me up for a product I did not ask for. I complained, asked it be removed ans I be refunded and for the recording of the call the lady I spoke to escalated my matter and said I would get feedback within 2 working days almost a week later my matter has not been attended to and it does not seem my *****ulent policy has been canceled and I am yet to get a refund. Complaint CEA***