NZ
Nosihle Z
1 reviews | Active since Dec 2020
17 Mar 2021, 13:24
Again
I am done with old mutual. Same problem I had with them 3months ago. You use their whatsapp make a request. You get no response, you call wait for ten fifteen minutes. They answer. You get cut off and they don't call but they have number coz you had to verify before they help you. I'm done shame!!
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Replies (2)
Old Mutual's replyOfficial
17 Mar 2021, 13:27Dear Nosihle Z
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Old Mutual's reply17 Mar 2021, 13:27
Official
Dear Nosihle Z
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Old Mutual Complaints Management
NZ
Nosihle Z's updateReviewer Update
17 Mar 2021, 13:55But why do I need to go through these lengths to get assistance?
NZ
Nosihle Z's update17 Mar 2021, 13:55
Reviewer Update
But why do I need to go through these lengths to get assistance?