After Death you are just a number

Item: Old Mutual
Rating: 1
Author: Loretta T

Good day

With regards to my father’s death claim that was submitted in February 2022:

*Name: *************** ID: ********************* Died: *********************

Contract: ************ Contract: ****************

After numerous phone calls from ourselves to the call center , and no satisfaction from the Old Mutual broker,

It has been more than a year since the deceased has passed away and a year since the claims has been submitted. We were informed that it takes UP TO 12 months to be finalised.

It is a year and till now no one has given my mother the beneficiary, E**********************, ID ********************any feedback regarding the payment nor the status or progress from this settlement.

I must truly admit that I think this is very unprofessional from your side. When you are still alive all promises from “don’t warry your spouse will be looked after you have passed. Reassuring you there is nothing to worry after you will pass” Well, with this experience I don’t think you guys keep to your word. My mother has been without an income for more than a year but why would that be a problem for you as my father seems to be just another number on your system.

I would like you to speed up your process and please finalise this as it truly is a matter of urgency.

Regards

Loretta Turpin ************ (Daughter of the deceased)

This was my last mail send to them. Again this morning i had to phone them asking any feedback. The same answer that they will send an email to escalate and request this to be finalise. Don't warry they will phone you in the next 10 business days. How many "10" business days must past before something is done.

All promises just to gain you as a client. But as soon as you have passed they don't give a dam because they already received years and years of payments. They don't care about the deceased family.

Why would we even consider taking out any policies from you.

Loosing someone is very traumatic and now to worry about income on top of grieving is indescribable.

Helpful (0)

Replies (2)

Loretta T's updateReviewer Update

06 Feb 2023, 11:22

And how long will this take? Probably another 10 business days.

Loretta T's update06 Feb 2023, 11:22

Reviewer Update

And how long will this take? Probably another 10 business days.

Loretta T's updateReviewer Update

15 Feb 2023, 16:24

Its been more than a week since my first review. Moments after it was placed i received an email requesting some information. A consultant Ms. R**** M**** contacted us. She said that a report will be done and the case will be finalized by the end of this week. Monday i contacted her again. She says she will follow up, my phone calls are being ignored. Do any of these people even care. Do you know how it feels to loose your life partner of 40+ years. Do you know how it feels to not have any income for the last 20 months. Now that their client of 30-40 years has passed away, why would they even make the effort. You are all very fast, to tell sweet stories just to sell a policy. But definitely no after service when you have passed away. If you are considering an Old Mutual Policy i will personally think twice before considering being an Old Mutual client.

Loretta T's update15 Feb 2023, 16:24

Reviewer Update