Administrative incompetence

5 years ago I sold my house in Midrand and moved to Linksfield - Until now Old Mutual has been unable to change my address - 2 days ago out of the blue I received a mail from Old Mutual saying they had made changes - they had - according to them I have changed my surname and moved to van der Bijl Park!!!! After various emails - phone calls - I have still not assisted - I have filled in forms and sent proof of address over the last 5 years and over the last couple of days all to no avail. This is extremely frustrating and I am worried if Old Mutual is unable to perform such a simple task after 5 years how are they managing my investments ?????